Contacting Paper Trail Software
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Technical Support

Observer's e-mail tech support address is papertrl@cox.net
. The Observer web site is located at http://observer.papertrailsoftware.com. Technical support is provided exclusively through e-mail. Please don't ask me to give you a telephone call to help you solve a problem you are having. When e-mailing with a technical problem or question, the more information you can supply about your problem, the better chance there is of understanding the problem and offering you suggestions to solve it. In your message please include:
 
·Your name.  
 
·Your return e-mail address.  
 
·A description of the system on which you are using Observer. Please mention the brand of computer, type of processor, version of Windows you are using, and the version of Observer you are using. (To check the program's version, select Help, About Observer from the main menu.)  
 
·A concise description of the problem. What were you doing just prior to the problem? What menu selections had you just made? What did the error message(s) say? Did the program continue to work after the error(s)? Did it lock up?  


Feature Requests

I will gladly consider all requests/suggestions for features that I receive. Just e-mail me (papertrl@cox.net
) with your suggestion.